Spa Etiquette

When should I book my appointment?

It is best to book in advance to avoid disappointment.

Should I arrive early for my service?

If it your first time please arrive at least 10-15 minutes ahead of your scheduled visit. This will allow to fill in our form and get acquainted with spa facilities. If you know you will be arriving late, please call as soon as possible, and Albina will accommodate you to the best of her ability.

What happens if I'm late for my appointment? 

Usually we give a 15 minute grace period, if you are more than 15 minutes late we will try our best to accommodate you. This will depend if there are scheduled appointments immediately following yours. If you are more than 30 minutes late you will have to reschedule your appointment for another time.

What should I do when I arrive? 

Our Spa is a Home Clinic, feel free to park in the driveway, come in from the right side of the house and ring our door bell, we will be happy to welcome you and guide you in our waiting area.

What is your Cancellation Policy?

We need at least 24 hours notice to be able to reschedule your appointment, unless is an emergency

Can I bring my kids?

To achieve a tranquil environment at all times, we suggest not to bring your kids during your service or treatment, unless they are receiving a service or treatment themselves. Albina and her staff will not be responsible for caring for young children.

Should I tip?

Gratuities are not included but are appreciated. Most individuals tip approximately 15% based on the type and the quality of service given.

Payment options?

We accept cash, e-transfer, cheque, visa, american express and mastercard.

Gift Certificates

Gift Certificates can be only be redeemed for services. No refunds on gift certificates.

Price changes?

All prices listed on this web site are subject to change without notice.